Privacy Policy
TrackThali (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the TrackThali platform, including the TrackThali Owner, Supervisor, Kitchen, and Waiter applications and the TrackThali website.
Information We Collect
We collect various types of information to provide, maintain, and optimize our restaurant management services:
Restaurant & Account Profile
Details required to set up and securely access the restaurant profiles on TrackThali:
Operational & Customer Data
Data generated through daily dining operations and menu settings:
How We Use Information
The collected information is used strictly to power restaurant management workflows and enhance system performance:
- 1Provide restaurant management services: Facilitating orders, kitchen dispatch, and table allocation.
- 2Authenticate users: Restricting access to authorized staff members according to assigned roles.
- 3Process subscriptions and payments: Handling billing cycles and automatic plan renewals.
- 4Manage customer orders: Routing table-side orders to the kitchen display in real-time.
- 5Generate reports and analytics: Giving restaurant owners clear insights into their operational history.
- 6Respond to support requests: Helping diagnose and fix issues related to staff queries or account access.
- 7Improve security and application performance: Monitoring diagnostic logs to safeguard multi-tenant databases.
Applications Covered
This Privacy Policy governs data processed across all four applications in the TrackThali ecosystem:
Owner App
Restaurant management, staff management, reports, revenue, subscriptions, business hours, customer management, order management, menu management, password management and support.
Supervisor App
Restaurant operations, orders, tables, menu management, staff management, password management and communication with the Owner.
Kitchen App
Receive dine-in and takeaway orders, update Accepted, Ready to Serve and Served statuses, and manage kitchen workflow.
Waiter App
Register customers, create dine-in and takeaway orders, add menu items, ingredients and variants, update existing orders, and submit queries.
Subscription & Free Trial
New restaurants may receive a 14-day free trial. After the trial expires, a valid subscription is required. The subscription activates automatically after a successful payment transaction.
Sharing Information
We do not sell personal or business information. Information may be shared only with:
Trusted Service Providers: Sharing data only with trusted third-party providers (such as cloud hosting, analytics, notifications, verification, or payment processors) to maintain platform stability and service checkout flows.
Legal Mandates: Disclosing details to government authorities or courts when required by law or in compliance with judicial processes.
Authorization: Sharing records with third parties only when you give us explicit permission.
Data Security
We use reasonable administrative, technical, and organizational safeguards (including data encryption, SSL communication, and hashed password storage) to protect restaurant records. However, no online service is completely secure.
Data Retention
Information is retained only as long as necessary to:
Your Rights
Subject to applicable law, you may request access, correction, or deletion of your personal and restaurant information by contacting us directly.
Children's Privacy
TrackThali is designed for business establishments and is not intended for or directed to children under 18.
Third-Party Services
TrackThali may use third-party providers for cloud hosting, analytics, push notifications, user authentication, and payment processing to facilitate operations.
Changes
We may update this Privacy Policy from time to time. Continued use of the services indicates your acceptance of the updated terms.
Contact
For any inquiries or requests concerning your data, please contact TrackThali at: