Terms & Conditions
These Terms and Conditions govern your access to and use of our restaurant management applications and related services provided by CoreDigit Solutions. By using our applications, you agree to comply fully.
Service Description
Our platform provides complete, high-performance restaurant management solutions built to optimize workflow efficiency, streamline communication, and eliminate spillage. These include:
Waiter Order Management
Digital table-side ordering and instant KOT dispatch.
Chef Kitchen Workflow
Real-time kitchen display queues and prep-timer sync.
Supervisor Monitoring
Live terminal auditing, voids control, and custom discounts.
Table Management
Interactive floor maps, occupancy times, and reservation logs.
Takeaway Management
Omnichannel checkout for deliveries, pickups, and drive-throughs.
Digital Menu Services
QR-code dining menus with dynamic price updates and categories.
Customer Management
Automated retention campaigns, reward levels, and preferences.
Order History Tracking
Cloud-hosted ledger of past tickets, payment channels, and analytics.
The system is intended solely to simplify restaurant operations and improve front-of-house/back-of-house workflow efficiency.
Eligibility
To qualify for access to our applications and manage your restaurant operations on TrackThali, all users must meet the following criteria:
- 1Users must be legally authorized to operate a business or commercial hospitality establishment under their regional laws.
- 2Users must provide accurate, current, and verifiable registration information during setup.
- 3Users must comply with all applicable local, national, and international laws and food service regulations.
User Accounts
Restaurants may create multiple segregated staff accounts to delegate permissions safely across departments:
Full controls, billing, and settings.
Table KOTs, bill checks.
Kitchen display queues.
Discounts, voids, reports.
User Responsibilities
- Maintaining extreme confidentiality of account credentials and login secrets.
- Managing authorized access dynamically for active employees.
- Protecting account passwords with high-entropy standards.
- Monitoring all staff activities performed under secondary employee profiles.
CoreDigit Solutions is not liable for any security breaches or unauthorized system access caused by user negligence or weak password management.
Subscription Plans and Billing
Our specialized restaurant operating systems are offered under multiple scalable commercial plans:
Free Trial Plan
Explore POS features
Monthly Subscription
Flexible, zero commitment
Yearly Subscription
High value, priority support
Billing Terms & Safeguards
- Subscription charges must be settled on time to prevent database lockdowns.
- Failure to process recurring payments may result in immediate service limitations, API suspension, or read-only modes.
- Prices are subject to adjustment with prior written notice to active subscribers.
- Applicable taxes will be levied strictly in accordance with local Indian state and national regulations (e.g., GST).
Free Trial
New users registering their first outlet on TrackThali may receive a limited free trial period to test features and evaluate POS workflows.
Trial Terms & Transition
- During the trial: Users can test application capabilities. Select premium modules, bulk reports, or enterprise multi-store modules may be restricted.
- After the trial ends: System access will be restricted. Continued use requires selecting an active subscription plan.
Acceptable Use Policy
To maintain server responsiveness, transaction security, and fair access, all users agree not to engage in the following prohibited behaviors:
Running headless scripts or non-human actions that flood KOT queues.
Attacking backend databases or bypassing supervisor voids authorizations.
Intentionally degrading performance or blocking local network routing.
Uploading infected files, Trojans, or scripts that disrupt offline sync caches.
Using the billing engine to log fraudulent invoices or tax evasion records.
Distributing personal employee logins outside authorized personnel.
Any breach of this Acceptable Use Policy will result in immediate database isolation, account suspension, or permanent termination of all terminal access.
Restaurant Data Responsibility
All data generated inside the local restaurant POS dashboard belongs to the tenant. Accordingly, restaurant owners carry complete responsibility for the following:
- 1Ensuring absolute accuracy of menu information, item pricing, tax percentages, and ingredient details.
- 2Overseeing employee authorization levels, active roles, and log-ins.
- 3Handling and securing customer personal data, phone lists, and addresses collected for delivery in compliance with data privacy regulations.
- 4Auditing kitchen tickets, voids, cash drawer balances, and loyalty payouts.
- 5Compliance with food safety standards, license renewals, and regional business registration acts.
We are not responsible or liable for any restaurant operational decisions, order mistakes, ingredient errors, or end-customer disputes.
System Availability
We aim to provide a highly reliable cloud sync service with continuous POS updates. However, because operations rely on public internet protocols, we do not guarantee:
Continuous Uptime
Zero network lag or server synchronization delays during peak rush hours.
Error-Free System
Zero bugs in custom configurations, third-party printer integrations, or hardware.
Full Compatibility
Optimal styling on ancient mobile web browsers or custom customized tablet ROMs.
Temporary interruptions may periodically occur due to critical server maintenance, feature updates, localized internet backbone failures, power grids, or third-party API disruptions (such as payment gateways).
Intellectual Property
All application files, database architecture, styling frameworks, graphic resources, user interface flows, brand marks, logos, and custom code modules are the exclusive intellectual property of CoreDigit Solutions.
Strict Restrictions:
Under no circumstances are users permitted to copy, translate, edit, distribute, reverse engineer, extract database schemes, or resell any section of our software without a prior written license agreement explicitly issued by CoreDigit Solutions.
Limitation of Liability
To the maximum extent permitted under applicable Indian law, CoreDigit Solutions, its founders, and employees shall not be held liable for:
- Direct or indirect business losses or revenue shortfalls.
- Estimated profit loss or loss of kitchen transaction velocity.
- Accidental data loss, missing sync tokens, or hardware corruptions.
- Temporary POS service interruptions or network offline cycles.
- Customer disputes regarding wrong order details or billing voids.
- Local ticket printer failures or receipt styling errors.
- Third-party ISP failures, local power drops, or tablet damage.
* Users utilize the operating platform, waiter clients, and supervisor panels at their own absolute risk.
Account Suspension and Termination
We reserve the absolute right to temporarily suspend, isolate databases, restrict specific terminal privileges, or permanently terminate accounts with immediate effect in the event of:
- Violations of these Terms and Conditions or the Acceptable Use Policy.
- System abuse, spamming order APIs, or attempting database bypasses.
- Unpaid subscription balances past due-dates.
- Legal directives or orders from food security and tax auditing authorities.
Modifications to Services
We continuously update TrackThali to maintain compliance, speed, and design systems. We reserve the right to perform the following upgrades:
- Add features to streamline KOTs, kitchen flows, and billing configurations.
- Deprecate outdated modules or legacy API structures when newer solutions are deployed.
- Update pricing and structure subscription plans to match platform resource expansions.
- Enhance security systems, database sync speeds, and offline caching protocols.
Changes to Terms and Conditions
These Terms and Conditions may be updated periodically to account for new product features, industry standards, or regulatory directives in Indian retail hospitality.
The date of the latest revisions will always be clearly visible under the "Last Updated" field at the top of this document. Continued use of TrackThali applications following the implementation of updates constitutes your formal acceptance of the revised Terms and Conditions.
Governing Law
These Terms and Conditions, your relationship with the software, and all transaction ledgers shall be governed strictly by the laws applicable in India.
Any disputes, legal filings, or complaints arising out of subscription services, restaurant transactions, or terminal operations shall be subject exclusively to the jurisdiction of the appropriate courts located in Surat, Gujarat, India.
Contact Information
For support, service assistance, billing inquiries, or legal clarifications, please reach out directly to our corporate desk: